Help Articles

We are excited to welcome you to our family. All you need to do is: Click on register (at the top of the screen). Fill in the required fields – We will need your name, email address and your suggested password. Click ‘Sign Up' Now you can start enjoy...
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Yes you can but you will need to use a different email address for each account.
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Sign in, go to your account, click edit under Newsletters, edit your subscription by checking or un-checking the General Subscription box. You are all set!
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Log in to your account, go to My Account at the top of the page, click on Account. This will take you to your account page where you can view and edit all your account information.
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Log in to your account, go to My Account> Account, click on Store Credits & Refund from the menu to view your available Store credit.
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Type the name of the product that you’re looking for in the search bar at the top of the page.
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You can view and access all product categories and sub categories from “All Categories” menu in desktop view (three lines menu in mobile mode) at the top left of the page.
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Click on the product which you want to view the specifications for to view the product in full page. Scroll down the page to find the ‘Description’ and ‘More Information’ tabs to view all the related information for the selected product.
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If you search for a product and it is not available, please contact us through one of the contact options in Contact Us page to request for a product and we will work hard in bringing the item you want in our stock.
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Search for the product for which you want to view reviews for and click on the product name it to view the product in full page. Scroll down the page to find the ‘Reviews’ tab to view all recorded reviews for the selected product.
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Once you land on a product listing page, the applicable filter options will be available for you to choose from on the left side of the screen. You can filter the products to your preferences. On Mobile view, click on the filter icon above the products l...
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In most product listing pages, above each set of products you will have the option to select Sort By criteria from a drop down menu (Position, Product Name and Price). Once you have selected the sorting criterial, click on the small arrow next to it to al...
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If you click in the middle of an image from a product listing page, you can access a quick view about the product which allows you to see more information about the product while you are still on the product listing page to save you time.
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No, you can order for any value you need. However you get free shipping if you order for more than AED 300.
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Your cart is at the top right corner of the website and consists of the products which you have added by clicking on the 'Add to Cart' button. You have the option to quick view the content of your cart by clicking on the Cart icon on the top right corner...
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A wishlist is a feature that enables to save a product you like for later for quick access. You can add products to your wish list by clicking on the “Add to Wish list” button on a product description page or under the product from product listing page. Y...
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Once you are inside My Cart and would like to add more items, click on Continue shopping button. And if you would like to remove items from your cart, scroll to the item you want to remove and click on Remove Item button.
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When you view My Cart, enter the Coupon Code under your order summary by expanding Apply Discount Code. You can also apply the code on the payment selection.
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After adding all the products you want to your cart, click on My Cart icon at the top of the screen and click on Check Out button. If you would like to revise your order before checking out, click on My Cart icon at the top of screen, click on View Cart ...
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After you check out, from the payment selection page, expand Apply Store Credit option and edit the amount of credit you would like to use.
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Log in to your account, go to My Account> Account, click on Store Credits & Refund from the menu to view your available Store credit.
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Depends on your location. For Dubai residents, the order can be delivered within 1 to 3 business days For all other emirates, the order will be delivered within 3 working days. While we strive to deliver on time we will inform you of any delays caused ...
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On Check out page, select Add Address under the selected address, then press Ship Here under the address you select. Or from My Account on top of the page, Press Account and edit your Address Book information.
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Contact us on [email protected]. If the order has been dispatched already, we will not be able to change your address. If the order has not been dispatched, we will edit your shipping information.
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Depends on your location. For all emirates, shipping is free above 300 AED. For orders equaling 300 AED and below: For Dubai residents, shipping fees are between 15 and 25 AED. For other emirates, shipping fees are 25 AED and the order will reach you ...
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Depends on your location. For Dubai residents, the order can be delivered within 1 to 3 business days For all other emirates, the order will be delivered within 3 working days. While we strive to deliver on time we will inform you of any delays caused ...
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For most items you can return your order within 7 days of receiving the order. Some items are not eligible for return. Please check our Shipping & Returns policy at the footer of the website to know what these items. Returned items can only be accepted ...
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It is quite simple! email us on [email protected]. Someone from our team wil contact you to confirm your details and schedule a pick up time. Please make sure the product is in its original packaging and unused otherwise it will not be accepted as a r...
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If for any reason the product return was not accepted, we will return the product back to you at a shipping cost that you will cover. Or you can choose to not take the product back, however no refund will be offered in the case of unapproved product retur...
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If you paid for the product through Cash on Delivery, we will refund your product through Store Credit which you can use to purchase anything with. This will take 2 days. If you paid through a credit/debit card payment method, your refund will be process...
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We do not offer product exchanges. We only accept product returns. After the return you can initiate a new product purchase.
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To register, click on Sell with Us at the top of the page/ or Seller Sign Up/Sign In at the footer, fill in the required fields, upload required documents such as ID and trade license, read and accept our terms and conditions. We will verify and approve y...
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We are committed to supporting individual sellers and businesses no matter how big or small make the most of selling their available stocks. Yes you can set up a store on our website, all you will need is to have a trade license (e.g. DED) and an identity...
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You can sell products from a range of categories including sports wear, health & personal care, sports, outdoor, camping and desert, nutrition food and much more. You need to have the proper license and correct product authenticity verification documents....
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After getting your store approved, you can access your store dashboard from your account, or by logging in to your seller account. From your store dashboard you can upload your product by clicking on Catalog tab and choose the type of product you want to ...
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Please refer to our packaging standards through clicking on Sell with Us> scroll down to Our Packaging Standards. As a general rule your products need to be packaged in a protective manner to withhold transit and shipping.
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Once an order is placed for a product from your store, you will receive a notification email to get you product prepared within a certain timeframe. Our team will contact you to collect the order. Please review the Order Handling process by clicking on Se...
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The seller can set up their store and manage their products completely free of charge, there is no set up fees. There will be no monthly subscription fee, no closing fees and no minimum fees for all sellers orders. This policy can change under the discre...
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We handle your Marketing, and end to end order fulfillment and operations at very competitive fees. Get to know the many more benefits by reading our article Sell with Us.
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We are a small, passionate and hard working team in the business of inspiring people to become active and healthy whether though our sports and outdoor gear or community. If you would like to work with us visit the Careers section in our footer.
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We are an e-commerce platform and marketplace that features most end to end sports and outdoor products as well as inspirational content and information. We offer very competitive prices and best deals and fast delivery within UAE.
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